Unit and Hospital Clerk (Dual Diploma)

This course provides a comprehensive orientation to Stenberg College and your program. As with all new things, there will be some challenges and excitement. You will explore transitioning to a college student, review learning styles, enhance critical thinking, and receive information on resources. The course covers student success skills where you will learn effective study habits (specifically improving reading and writing skills) based on your learning style. Life skills exercises are also integral to the course, such as communication, accountability, teamwork, self-awareness, and understanding your effect on others.

This course will provide you with a detailed introduction to correct typing techniques and the computer skills required to work in a fast-paced environment. Throughout the course, you will use a simulated program to improve proficiency with the Internet, Windows, and Microsoft Office (Outlook, Word, Excel, and PowerPoint). You will also focus on developing accurate and efficient keyboarding skills that you will practice throughout the program to achieve or exceed the minimum typing requirement set for program completion.

This module will cover medical terminology and help provide the foundation for all subsequent courses. You will learn to become fluent in the pronunciation and spelling of the terms and proficient with the building and breaking-down of the words to determine their meaning.

This course will cover Anatomy, Physiology, Pathology, and Pharmacology. You will learn about the body’s systems, including their general function and parts, specific function and location, relationship with other systems, and common pathologies. You will also learn the role of the Pharmacy and their methods of dispensing medications and become familiar with the most common drugs used in hospital acute care units.

You will identify and learn to use all communication devices in an acute care hospital, exploring communication principles and engaging in skill practice. The course will empathize patient confidentiality.

This course covers the basics of Medication, Laboratory, Diagnostic and Surgical Order Transcription. You will develop skills focusing on the knowledge and practice of procedures required to process orders for medications, intravascular therapy, and total parenteral nutrition in an acute care hospital setting.

You will gain extensive knowledge of frequently ordered laboratory tests, learn the skills necessary to process surgical orders and build your skills in diagnostic order transcription. You will also learn the fundamentals of lab order processing, surgical orders and diagnostic imaging. The course will teach you to identify what is required to prepare a patient for various tests and which tests require a consent form.

In this course, you will understand the procedures involved in admitting and registration services and patient access in most hospitals. You will learn strategies and tips for searching records in the database, capturing the appropriate data to enter into the system and the importance of accuracy and standards for entering information.

You will learn the skills and knowledge necessary to compile and maintain a patient’s chart and understand the legal and ethical guidelines that influence its use. You will understand and practice procedures for performing and managing patient admissions, transfers, and discharges in an acute care hospital setting.

This course focuses on theory and hands-on experience in the role of a Clerk in a Health Records Department. It will cover terminal digit filing, retrieval of patients’ charts, assembly of patients’ charts, as well as other general clerical duties required to work within a Health Record Department. You will also discuss Quantitative Analysis.

This course provides you with an introduction to British Columbia’s personal information privacy legislation for public bodies (B.C.’s Freedom of Information and Protection of Privacy Act [FOIPPA]) and private bodies (the Personal Information Protection Act [PIPA]) along with the application of these legislations in processing requests for release of personal information (ROI). It will also introduce you to applicable enactments of British Columbia and Canada in relation to their application to privacy legislation.

You will learn to apply appropriate privacy legislation to ensure the collection, use and disclosure of personal information (associated with general office and department procedures) is in compliance with these legislations.

You will learn the fundamentals of scheduling and registering patients for medical imaging procedures, including taking patient registration data and data entry. The course will teach you reception and clerical functions, including typing procedural lists, assembling, filing, retrieving and transmitting images, documents, records and reports, and managing electronic files in a diagnostic imaging environment.

This course includes all the certification workshops that you will be required to complete before you begin your Practice Education. Among these are the Personal and Professional Development Skills Certificate.

The ability to work and communicate effectively in a professional environment is a high-demand skill. This course will help you navigate the professional environment with a specific focus on working and communicating with others, behaving ethically and professionally, and being accountable and responsible. The second week of this course will be delivered on campus, focusing on role play and the application of skills.

The Hospital Computer Information Technology Practice course allows you to practice the technical training you received in previous courses. You will spend five days applying
practical training in Registration Services, Admissions, Transfers, Discharges, Records Management, Release of Information, and Diagnostic Imaging.

This course is in a combined online and classroom delivery format. You will learn to network effectively (online and in-person), search and apply for jobs, and prepare targeted resumes and cover letters. You will receive coaching and individualized instructor feedback on your resume, cover letter, and interview skills.

The Program Review course will prepare you for employment testing through a review of your program, including medical terminology, anatomy and physiology, pharmacology, order transcription, diagnostic imaging, release of information and more.

This course focuses on developing accurate and efficient keyboarding skills. You will practice these skills to achieve or exceed the minimum typing requirement set for program completion.

During the Consolidated Practice Experience (CPE) within various hospital settings, students will have the opportunity to practice the skills learned in the classroom and further develop and master those skills. This course will provide you with experiences that will refine the skills to the level of competency required in various hospital departments.