Health Care Administration, News

How to Succeed as an HSS

When I started this course, I was very nervous. I was was worried about juggling kids and homework. School when you’re older, is nothing like school when you had to go to as a teenager. College is a choice you make, to make something of yourself. When I first began this course my expectations soon became a distant memory. I had no idea the intensity of some of the courses I’d be thrown into. I soon realized this course, and later the position, would require all of my multi-tasking skills I have learnt being a Mother. Patience, being the uttermost of importance, followed by, getting work done without feeling the pressure, or letting it get to you. Focusing on the task at hand and being able to ensure everything and everyone is taken care of, while you are on the phone, typing and helping a patient. Just like a Mom, who needs to be focused and has to manage to get her screaming child, through tears and tantrums, to relay what it is that they want. 
I know I can handle situations that will require me to zone out all that is going on around me. To focus on whatever may be in front of me. I am happy I choose this school, to help make that happen. The staff are very welcoming, and help you along the way. Even though the first few months have been challenging. Medical Terminology kicked my butt!! (Probably most of my classmates as well) I think it was priming us for what was to come. Medical Terms are what we are going to see every day. If you can get through that module, you can get through any module. As tough as was, it has been my favorite so far. I enjoyed learning about the body and all of its function and how each one is connected and is essential to the next. Becoming an Hospital Support Specialist requires a lot of patience, as I have already stated and cannot express enough. Also the ability to handle pressure and execute communication in a timely manner. The Communication course really helped me know what type of personality I have and how it fits into the job description. Being patient and having compassion. Communicating, paying close attention to detail, and listening skills are the most important personality traits you need to have, in this type of job. All of which I possess. Everything else will be taught or self taught, or I have yet to learn. The course I am in now is Medical Transcription and you need to use your listening skills. Some Doctors, when they dictate, sound very muffled and it is hard to understand them. You know how some write out prescriptions? The way some write, is just the same as how they relay dictations. You need to listen carefully and play it back quite a bit, until you get the hang of it.

Knowing the chapter and your Medical Terms help immensely. You understand why A&P was so intense and why you were required to memorize all of those terms and spell them correctly. It’s because you will need to know them for parts of the rest of this course, and your job. This course has just begun to show me what it is I need to learn. So far it has been a great experience, and very life changing.


Are you interested in pursuing Hospital Support Specialist career? Visit Stenberg to learn more, or to speak with an advisor.

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